Shipping policy

Shipping Information

ProtectaTip Pty Ltd currently ships throughout Australia and New Zealand. Worldwide coming soon.

Shipping costs are calculated at checkout unless a promotional offer or free-shipping campaign is being

advertised at the time of purchase. Once your order has been processed and dispatched, tracking information will be provided where available. Delivery timeframes may vary depending on your location, carrier availability, seasonal demand, and other factors outside ProtectaTip's control.

Returns & Exchanges

We stand behind the quality of our products and are committed to ensuring every customer receives the

correct item in excellent condition.

14-Day Returns Policy

Eligible returns may be accepted within 14 days of receiving your order where the product is faulty, the

incorrect item was supplied, a genuine order issue has occurred, or an exchange is required due to an

ordering error such as selecting the wrong colour.

Conditions For Returns

• Product must be unused.

• Product must remain in original packaging.

• Product must be returned in the same condition in which it was received.

• Proof of purchase may be requested.

Faulty Products

If your product arrives damaged or develops a genuine manufacturing fault, please contact ProtectaTip as

soon as possible. Supporting information, including photographs or additional details, may be requested.

Where a fault is confirmed, ProtectaTip may provide a replacement, exchange, or other appropriate remedy

in accordance with applicable consumer laws.

Used Products

Used, modified, tampered with, or incorrectly installed products are generally not eligible for return unless a

verified product fault exists.

Need Assistance?

For all shipping, returns, exchange, and product enquiries, please contact sales@protectatip.com or info@protectatip.com.